Welcome to Healohum! At Healohum we take your personal data seriously. We understand this is a big responsibility and we work hard to protect your information.
This Privacy Policy describes what personal information Healohum collects, how we use this information, how this information may be shared, and what choices and rights you have with respect to this information. Access and use of our Platform is subject to this Privacy Policy.
Healohum Wellness LLP (“Healohum,” “we,” “our,” or “us”) is committed to respecting and protecting your privacy. This Privacy Policy applies to the Healohum Infotech’s website and our mobile service (collectively, our “Service”), and describes how we collect, protect, use and share information gathered about you on our websites or mobile service. By using our Service, you agree to the terms of this Privacy Policy and our Terms of Use.
Keeping Your Information Safe
Healohum cares about the security of your information, and uses commercially reasonable physical, administrative, and technological safeguards to preserve the integrity and security of all information collected through our website. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, Healohum will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
1. COLLECTION OF INFORMATION
Categories of personal information we collect can include:
We collect information that you provide us, from third parties, and automatically when you use our Platform. We collect information associated with your device using cookies and similar technologies. We may also receive information about your location.
1.1 Information You Provide Us:We collect information that you provide us, including your account and profile information, content you submit or post to our Platform, your purchase information, your communications, and information you provide to us as part of surveys and contests.
1.2 Account and Profile Information: When you create an account on our Platform, we collect information you provide us, like your name, email address, interests, gender, age, and profile information.
1.3 Content you Submit: We collect information and content that you submit or post to our Platform, including your photos, videos, comments, reviews, searches, photo notes, Ideabooks, and discussions.
1.4 Purchases: If you purchase or sell products within our Platform, we collect certain information in order to process your purchases and sales, such as your phone number, address, and payment method (for example, credit card or bank account information).
1.5 Communications: When you communicate with us (via email, phone, through our Platform, or otherwise) and when you use our Platform to communicate with others, we store a copy of your communications (including call recordings, subject to providing you notice or obtaining your consent in accordance with applicable law). Certain professionals and sellers on our Platform may choose to use our call tracking feature in order to better manage their business. You are using our Platform when you make calls to these professionals and sellers using their phone number displayed on our Platform. Healohum will provide you notice or obtain your consent in accordance with applicable law before recording these calls. Otherwise, to the extent you communicate with professionals, sellers, and other users outside our Platform, those communications are not subject to this Privacy Policy.
1.6 Surveys and Contests: If you participate in our surveys, contests, or promotions, we will collect the information you provide to us.
1.7 Information from Others: We collect information that others provide us, including information from other platforms, publicly available information, information from other users of our Platform, information from our partners and corporate affiliates, and information from third-party sites.
1.8 Other Platforms: We may receive information about you from third-party platforms that obtain your permission to share this information with us. If you choose to sign-up for our Platform through Facebook or Google or upload your contacts from your third-party email service, you will be asked to share certain information with us as identified by those third-party platforms.
1.9 Public Available Information: Others may post content on our Platform that includes information about you (for example, as part of photos or stories). If you are a professional or seller, we may also collect information about you from publicly available sources and make it available as part of our Platform. For example, we may receive your name and contact information from industry associations and dealer networks in which you participate and display your affiliation with these organisations.
1.10 Other Users: In order to enhance the quality of our Platform, professionals and sellers on our Platform may provide us information about your engagement with them, including whether you have contacted them or responded to them, whether your project has been completed, and whether you have received a product you have ordered. If you are a professional or seller, Platform users and visitors may provide us with feedback and public reviews about you.
1.11 Our Partners: We may receive information about you from our partners. For example, our payment processors may update your payment information, advertising partners may help us send communications to your address, and third parties may help us prevent fraud by verifying your contact information.
Healohum Subject to the privacy policies of our corporate affiliates and in accordance with applicable laws, we may receive information about you from them.
1.12 Automatically Collected Information
We collect information about your use of our Platform, including your search activity, the pages you view, the date and time of your visit, and if you use our browser extensions, content you interact with on third-party sites. We also collect information that your device provides to us in connection with your use of our Platform, such as your browser type, type of device, browser language, IP address, mobile carrier, unique device identifier, location, and requested and referring URLs.
1.13 Cookies and Similar Technologies We use cookies in connection with your use of our Platform to collect information related to what you see and interact with on our Platform and other Platform access and use. Please see our Cookie Policy for more information on our use of cookies and how to opt-out of cookies, but please note that we do not change system behaviour within our Platform in response to browser requests not to be tracked.
1.14 Location Information We will receive your device’s location if you enable this through your browser or mobile device. We may infer your general location from your IP address. You may also choose to provide us your location information by inputting this information in our Platform, including in your settings or when you checkout as a shipping or billing address.
1.15 Third Party Tracking and Online Advertising We permit third party online advertising networks to collect information about your use of our website over time so that they may play or display ads that may be relevant to your interests on our website as well as on other websites or services. Typically, the information is collected through cookies or similar tracking technologies. You may “opt out” of the collection of any information through cookies or other tracking technology by managing the preferences or settings on your browser or mobile device. However, if you decide not to accept our cookies, your ability to use some features on our site may be impaired. Please refer to your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools.
If you have any questions about opting out of the collection of cookies and other tracking/recording tools, you can contact us directly at info@healohum.com
2. USE OF INFORMATION
We use the information we collect to provide, support, and personalise our Platform and to communicate with you about our Platform (on and off our Platform). The ways we do this include the following:
- To provide and improve our Platform’s functionality, including to display content you post publicly; to fulfill your purchases through our Platform; to process, store, and deliver your communications; to provide customer service and support; to respond to your enquiries or requests; to back-up our systems; and to improve the security of our Platform;
- To evaluate use of our Platform for our business purposes and to improve and develop our products and services, including new products and services and our Platform’s functionality.
- To personalise your experience, such as to tailor the content and information made available to you and our support services.
- To display relevant advertising (on our Platform and third-party sites) and to evaluate the success of our advertising.
- To provide feedback to professionals and sellers on our Platform.
- To communicate with you as described in our agreements with you (for example, the Terms of Use) and this Privacy Policy.
- To prevent fraud and to maintain a quality experience for our business purposes or legal reasons, including to filter for spam and communications that violate our agreements with you (for example, the Terms of Use);
- To enforce compliance with our agreements with you(for example, the Terms of Use) and applicable law; to comply with our legal obligations; to prosecute or defend a lawsuit, arbitration, or similar legal proceeding; to respond to lawful requests by public authorities (including national security or law enforcement requirements);
- To perform research and analysis for our business purposes; and
- If you decide to participate, to administer surveys, contests, and promotions.
If you provide us information about your contacts (for example, when you sign up for our Platform through Facebook), in order to facilitate a more connected experience, we may inform your contacts who have accounts on our Platform that you also have joined our Platform and follow them on your behalf so that you may view their public activities on our Platform.
We may use your communications generally for quality assurance purposes and training and to improve our products and services. We may use your communications to understand and help manage the quality of requests received and responses sent by professionals and sellers on our Platform and to provide them feedback. We may use automated technology to review your communications and improve user experience.
We may use your log-in information, cookie information, device information, and IP addresses to identify you and log your use across devices and our Platform. We may use your addresses to personalise your experience on our Platform.
For your convenience, unless you opt-out through your settings, we will store information about your payment method. If you make purchases on our Platform as a visitor and subsequently create an account, for your reference, we will make information available to you about any prior purchases completed using the email address for your account.
Any use of your information that is incompatible with these uses will be disclosed to you in advance so that you may opt out of such uses at your discretion.
3. SHARING OF YOUR INFORMATION
We may share your personal information in the instances described below. For further information on your choices regarding your information, see the “Your Choices About Your Information” section below.
We may share your personal information with:
3.1 Platform Visitors and Users
Though our Platform, others may find, contact, view, and follow your profile and public activity on our Platform (for example, if you “like” content on our Platform), including through your username. You can customise your profile and whether users may follow you through your settings. Unless you make them private using your settings and other tools, your photos, notes on others’ photos, projects, discussions, social media profiles, followers, and others you follow are viewable and open to comments by others. Learn how to make these private. If you are a professional or seller, we may also display aggregated information about your activity in order to help visitors and users evaluate you, including your response rate and last visit to our Platform. We cannot control Platform visitors’ and users’ use of any information or content you choose to make available publicly.
3.2 Professionals, Sellers, and Other Businesses
If you request us to find professionals for you, your project information (including the contact information) that you provide will be made available to a limited number of professionals that we believe may be suitable for your project. Professionals and sellers that participate on the Healohum Platform may view your public activities on our Platform and receive feedback you provide to us about your engagement with them. For example, if you requested us to find professionals for you and provide us feedback about your level of interest in these professionals, we may convey such feedback to them. In addition, a professional or seller can view your public activities on our Platform that are interactions with their content. The business cannot see your non-public account information (for example, email address) or see private activity. We ask professionals, sellers, and advertising businesses on our Platform to limit the use of your information to the reasons for which the information was provided. However, their use of your information is subject to their own privacy policies.
3.3 Service Providers and Platform Partners
We may share your information with others as reasonably needed for our uses described in this Privacy Policy, and we ask them to limit their use of that information. You can find more information about our service providers and platform partners here. In addition, if you specifically agree to share your information with a third-party partner, for example, as part of a contest or promotion we sponsor with such third party, we will share your contact information with that third-party partner.
3.4 Advertisers and Ad Networks
We use advertising networks and similar companies to serve advertisements on third-party sites and to assist us in evaluating the effectiveness of our advertising. We may work with advertising partners to serve ads on our Platform. We may use advertising partners to communicate with you at the addresses they have for you. These types of companies use cookies and similar technologies. We may provide advertising networks, advertising partners, and businesses advertising on our platform with aggregate information but other than hashed information or device identifiers, we do not disclose your name, contact information, or other personal information. For more information, please see our Cookie Policy.
Businesses advertising on our Platform may also use cookies or similar technologies to track your activities on our Platform. Some of these businesses are participants in the Network Advertising Initiative or the Digital Advertising Alliance. Please visit these organisations’ opt-out pages to learn about how you may opt out of receiving web-based personalised ads from participating businesses. You can access any settings offered by your mobile operating system to limit ad tracking or install the AppChoices app to learn more about how you may opt out of receiving personalised ads in mobile apps.
3.5 Investigations
We may investigate and disclose information from or about you, as permitted by applicable law, if we believe that such investigation or disclosure is (a) reasonably necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us; (b) helpful to prevent, investigate, or identify possible wrongdoing in connection with our Platform; (c) helpful to protect our rights, reputation, property, or that of our visitors, users, corporate affiliates, or the public;or (d) to enforce compliance with our agreements with you (for example, the Terms of Use).
3.6 Third Party Plug-ins, Widgets, and Links
Our Platform may include third-party social media features and other third-party plug-ins and widgets. When these features are displayed on our Platform, they are operated or hosted by third parties and are subject to their own privacy policies instead of this Privacy Policy. Our Platform also contains links to third-party sites that are not controlled or operated by us. Please be aware that we are not responsible for the privacy practices of such other sites.
4. YOUR CHOICES ABOUT YOUR INFORMATION
4.1 How to Control Your Communication Preferences:You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of Service-related communications (e.g., information about your orders, changes/updates to our products or features of the Service, technical and security notices). By providing your mobile phone number to request our Service, you consent to receive SMS messages from Healohum and you are responsible for all messaging and data charges that may apply.
4.2 Modifying or Deleting Your Information:
If you have any questions about reviewing, modifying or deleting your information, you can contact us directly at info@healohum.in Healohum may retain your information for a commercially reasonable time for backup, archival, or audit purposes.
4.3 Account Termination and Data Retention
Unless you are a professional or seller, you can deactivate your account at any time by going to your settings. To deactivate your account as a professional or seller, please contact us as described in the Contact Us section of this Privacy Policy. When you deactivate your account, you will cease to provide ongoing or future data to us. Your profile will no longer be viewable but in accordance with applicable law and our Terms of Use, your photos, reviews, and other content may still be accessible and viewable. In order to request permanent closure and deletion of your account, please contact us as described in the Contact Us section. We will keep your personal information only for as long as necessary to fulfill the purposes for which we are processing your personal information unless the law permits or requires us to retain your personal information for a longer period. For example, we may need to keep your personal data for quality assurance for our Platform or to defend future legal claims. We also will retain aggregated information after your account has been closed. Information you have shared with others will remain visible after you have closed your account or deleted the information from your own profile or account, and we do not control information or content that others have copied out of our Platform. Please note that copies of information that you have updated, modified, or deleted may continue to reside in our systems for a period of time, and we may maintain copies of this information as part of our business records.
5. HOW WE STORE AND PROTECT YOUR INFORMATION
Your information collected through our website may be stored and processed in the India or any other country in which Healohum or its subsidiaries, affiliates or service providers maintain facilities. If you are located in the European Union, US or other regions with laws governing data collection and use that may differ from Indian law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the India or any other country in which Healohum or its parent, subsidiaries, affiliates or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.
6. CHILDREN'S PRIVACY
Healohum does not knowingly collect or solicit any information from anyone under the age of 18 or knowingly allow such persons to register as Users. In the event that we learn that we have collected personal information from a child under age 18, we will delete that information as quickly as possible. If you believe that we might have any information from a child under 18, please contact us at info@healohum.in